PD Hinduja Hospital, Medical Research Centre receives IMC Ramkrishna Bajaj National Quality Award 2017

PD Hinduja Hospital and Medical Research Centre, Mumbai was awarded the IMC Ramkrishna Bajaj National Quality (RBNQ) Award 2017 in Healthcare category recently in Mumbai

The IMC RBNQ Award criteria focuses on the results (what) and processes (how) to achieve the outcomes. The underlying tools for performance excellence are: continuous improvement, benchmarking, and innovation. The examination process for IMC RBNQ award applicants is spread over four months in four distinct stages – starting with an individual review by examiners and then a consensus review followed by a site visit and in then end a final report is submitted by the team of examiners.

The hospital was evaluated by a panel of specially trained and expert judges from different fields who assessed the hospital on several parameters – quality of service, leadership, process management, strategic planning, measurement and analysis management and business results for over a period of few months. A team of seven auditors visited the hospital and studied the process of various departments along with presentations, data audit and interviews. The assessors then presented the results to the jury who declared PD Hinduja Hospital as the winner in the healthcare category.

Gautam Khanna, CEO, PD Hinduja Hospital & Medical Research Centre said, “It is indeed a pleasure to have won the prestigious IMC Ramkrishna Bajaj National Quality (RBNQ) Award from the Bajaj group, the second time. This achievement is indeed a moment of pride for us as it reinforces our vision to continue to provide world-class, quality healthcare for all. This is a proud moment for the entire team at PD Hinduja Hospital & Medical Research Centre who has worked tirelessly to provide outstanding patient care and a motivation to continue striving to achieve our founder PD Hinduja’s vision to provide quality healthcare for all.”

Joy Chakraborty, COOfficer, PD Hinduja Hospital & Medical Research Centre said, “The hospital has relentlessly tried to deliver operational excellence by deploying a variety of process improvement and change management concepts and approaches to increase operational efficiency. The hospital has also introduced several patient centric and patient focus initiatives including reduction in the turnaround time of discharge processes, several online services like payments, doctor appointments, viewing of reports online and many more. The hospital has also initiated a green and clean drive with activities like like solar water heating system, rain water harvesting system, condensate recovery system that demonstrates the hospital’s commitment to environment as well. This award marks an important benchmark for Hinduja Hospital and it’s strive to reach and provide quality healthcare services to our patients.”