KKR, NVP backed Infinx Healthcare to establish CoE in Madurai

Infinx, a provider of AI-powered solutions for patient access and revenue cycle management (RCM), announces the opening of its newest delivery centre in Madurai, Tamil Nadu. This facility will support the company’s mission of optimising revenue cycle processes for US-based healthcare providers, helping them focus on patient care while ensuring financial sustainability.

With this strategic investment in Madurai, Infinx opens its eighth centre in India, complementing existing operations in Mumbai, Bengaluru, and Hyderabad. The centre aims to leverage advanced AI and automation technologies to streamline revenue cycle operations for its customers. 

The new centre will reportedly create around 700 job opportunities over the next five years, providing employment in healthcare RCM to local talent. Infinx has partnered with esteemed educational institutions to recruit and train graduates. 

The joiners will receive role-specific training that covers technical skills, processes, and methodologies required for healthcare revenue cycle management (RCM). It has devised various competency-based learning and development programs such as the ACE (Associate Competency Excellence) initiative and GROW (Get Ready For Opportunities for Work). These have been designed and aimed at creating future leaders from within the company. In addition to classroom sessions, employees can access self-paced e-learning courses on our digital platform, covering a range of technical and soft skills.

Infinx Healthcare’s Madurai delivery centre, with the help of Infinx’s platform that utilises AI and machine learning technologies, will focus on supporting healthcare RCM processes, enhancing accuracy, reducing errors, and speeding up decision-making. The company aims to foster a diverse and inclusive workplace, with a target of achieving 35 per cent diversity within two years at the Madurai centre. As part of its broader social responsibility goals, the company also plans to invest in local development initiatives, creating secondary employment opportunities and strengthening the local ecosystem.