ZHL’s vision is to assist in saving human lives by providing a leading network of fully equipped advanced and basic life support ambulances across the developing world. Its vision is to meet international standards for quality in emergency medical services and be accessible to everyone regardless of their income bracket. They claims that their value lies in being ethical, being transparent and fostering teamwork.
ZHL operates the emergency medical response (ambulance) services under two models:
Dial ‘1298’ for Ambulance – Fee for Service model with cross subsidy, where the rich and affordable pays higher and the poor pays less, and for very poor/accidents/emergencies the service is free of cost. Currently this service is operational in the city of Mumbai, Odisha, Punjab, Bihar and Kerala.
Dial ‘108’ in Emergency – This model is usually in Public Private Partnership with State Governments, this could be either free to patient or on a user fee, as per the contract with State Governments. The service is provided to emergency victims. This model is operational in Bihar, Trivandrum, Punjab and Rajasthan.
ZHL also understands the ever changing needs of the health sector and have realised that today hospitals and organisations are focusing on their core competency and are outsourcing other aspects of operations. ZHL provides fully equipped ambulances with trained drivers and paramedics to the hospitals/ organisations to cater to their outsourcing requirements.
They are currently operating more than 860 ambulances across six states and have served more than 1.9 million people till date. ZHL is part of EMSC – reportedly the world’s largest ambulance company. They claim with pride that every minute they are serving more than two lives!
Their strategic partners are London Ambulance Services, Life Supporters Institute of Health Science and New York – Presbyterian Emergency Medical Service (NYP-EMS).
Contact Details:
Ruchika Beri
Email: ruchika.beri@zhl.in
Website: www.zhl.org.in