Question: What is the importance of feasibility survey of a hospital?
– Satish Shah, Ahmedabad
| Tarun Katiyar |
Answer: The hospital project feasibility may form the basis of an important investment decision and in order to serve this objective, the document/study covers various aspects of project concept development, start-up, and production, marketing, finance and business management. The document also provides sectoral information, brief on government policies, which have some bearing on the project itself. Feasibility study captures all the important factors that can play an instrumental role in the success of a project.
Question: What are the crucial factors and steps in decision making for investment?
– Rounak Shrivastava, Gurgaon
Answer: Before making any investment decision, it is advisable to evaluate the associated risk factors by taking into consideration certain key elements. These may include availability of resources, academic knowledge, past experience and specific managerial and medical healthcare skill. At times, evaluation and analysis of strengths, weaknesses, opportunities and threats (SWOT) for a particular project serves the purpose of a basic tool in investment decision making.
Question: Can you brief me about the architectural services of any project?
– Mohammad Aslam, Aligarh
Answer: Conceptual drawings: Based on client requirements of specialities, plot size and layout and other parameters, we present a conceptual plan for the hospital; will show the proposed structures with block relationships of the departments, area, shape and location within the building.
Detailed architectural services: Covering complete design of the building, internal space and facility planning and ancillary and support services.
Interior design: Complete design of the interior spaces, including public areas like lobbies, cafeterias, waiting areas, and semi medical and medical areas like OPD, inpatient wards and special rooms, operation theatres, pathology, etc.
Structural design: Design of the structural framework for the entire building conforming to the specific needs of the intended space, including the detailed construction drawings for the work to proceed on site.Design of services like electricals, plumbing systems, HVAC systems, fire fighting systems, data and voice networking, building management systems, UPS systems, sewage treatment plant and rain water harvesting.
Question: What is the importance of quality care management control programme in hospitals?
– Dr Nisha Kureshi,Valsad
Answer: All the regulations for quality management in hospitals prescribe policies, procedures and responsibilities for the administration of the hospital quality management programmes including policies addressing medical services quality management requirements, quality healthcare and medical records documentation controls. These quality control systems allow a care team to know the status of each of their patients regarding required preventive, screening, and chronic disease management services based on practice-specified care guidelines. These quality management controls act as a tool to reach patients at the point-of-care and ensure that staff manages the entire patient population effectively and efficiently.
Question: What are the main responsibilities of operations-manager?
– Dr Vikas Bhalla, Mumbai
- Maintaining community relations.
- Maintaining physician relations and hospital planning.
- Managing executives and other administrative personnel.
- Evaluating programmes, budget planning, cost containment.
- Maintaining or improving customer satisfaction ratings, assessing service quality.
- Continuous improvement initiatives.
- To oversee number of areas such as: nursing, medical records, information systems, human resources, finance, facilities and material, patient admissions.
Question: What are the basic job specifications of executive-marketing and human resource?
– Malini Shah, Varodara
Answer: A marketing executive should have good energy, good teamwork skills, communication skills, adaptability, creativity and commercial awareness along with numerical skills and IT skills. Human resource executive should have strong effective communicator in writing and in interpersonal communication; highly developed, demonstrated teamwork skills; expert in employment law and employee relations and communication; familiarity and skill with the tools of the trade in human resources including HRIS, Microsoft Office suite of products, file management and benefits administration.