Deepak Visweswaraiah, Vice President, Platform Engineering and Site Managing Director, Pegasystems highlights that low-code platforms can help healthcare providers improve virtual consultations by making the user experience more engaging
Low code’s potential to drive digital transformation across industries has been well documented. We are heading into a new digital era where low-code will become the default way to deliver enterprise applications.
The rapid application testing provided by these platforms allows for faster delivery, which is becoming increasingly crucial for the healthcare industry as it facilitates cost-effectiveness, efficiency and agility, in business processes, from scalable clinical and application testing to digital administrative systems.
Traditional applications and legacy platforms aren’t agile enough to keep pace with the constant innovations being introduced into the healthcare industry. The pandemic catalysed the adoption of digital innovation with new healthcare technology to improve care standards and produce better patient outcomes. Over the years, we have witnessed digital technologies transform consumer access, encourage efficient collaborations between doctors and patients, and electronic health records have provided great insight into patient health.
Capabilities of low-code in healthcare
The healthcare industry is constantly under pressure to improve service quality and consistency, cut costs, and comply with ever-changing regulations. Leveraging low-code platforms has increasingly fed this demand by simplifying, streamlining, and automating the core business processes and customer service functions.
Low-code platforms can help healthcare providers improve virtual consultations by making the user experience more engaging. Utilising this technology, healthcare providers can better understand their patient’s needs and wants. This allows them to create applications that directly cater to their expectations and go beyond them without a single line of code. Low-code health applications can provide more transparent communication between patients and doctors, helping them structure intuitive portals where patients can remotely and seamlessly update their medical histories before going in for any consultation.
Benefits of a low code healthcare system
A low-code driven healthcare software can intelligently combine and coordinate all the people, systems, and data involved in a healthcare management process. It can automate several typical processes, including workflow management (routing, prioritisation, queuing, and escalation), generation of notifications and alerts, generation of patient/member correspondence, data retrieval or writing data to existing systems, and evaluation of cases as per the required criteria.
By moving to a low-code platform from a legacy system, healthcare staff can successfully reduce time spent on manual processes, which in turn helps the organisation cut costs spent on staff training. It reduces the overall cycle time for a given process and eliminates human errors that come with manual processes. Low-code applications can ensure consistency across different functions of the organisation, thereby increasing compliance with corporate policy and government regulations. The most important data can be seamlessly extracted as healthcare-specific data models, workflows, and user interfaces, while simultaneously being customised according to the organisation’s preferences and objectives.
With an intelligent low code platform, healthcare professionals can provide proactive customer service and care management, remove channel and departmental silos, simplify engagement seamlessly, enhance patient adherence, and improve health and business outcomes.
It’s time to wake up and low-code
Low-code came into the scene barely a decade and a half ago, but it has been instrumental in developing mission-critical, enterprise-grade solutions across several industries, especially healthcare. One of the biggest challenges facing the industry is data integration. Health data fragmentation is a costly challenge that contributes to faster diagnosis and increases costs from duplicated medical procedures. Legacy lock-in is a primary reason behind the creation of new applications not matching the speed of those innovations. Legacy systems can slow down the implementation, updating, and maintenance of processes, which hinders how business operations align with their software.
However, healthcare organisations worldwide are listening to the need of the hour and taking the necessary steps to attain true digital transformation. They are utilising the power of low-code to improve data integration and increase their overall business agility. With this help, healthcare has become more flexible and scalable, pushing out new solutions with existing technologies with immediate effect.
We are amidst a technological revolution, and healthcare leaders must leverage these disruptive technologies to drive positive healthcare. Healthcare is one of the core pillars of a successful society, and empowering its care systems is of utmost importance.