Artificial Intelligence (AI) is reshaping healthcare communication, with AIIMS, Delhi, committing over ₹300 crore to enhance its digital infrastructure. The investment aims to benefit patients, doctors, and researchers through improved efficiency, reduced delays, and advanced research capabilities, according to AIIMS Director Dr M Srinivas.
“By integrating AI, we can improve efficiency, reduce delays, and enable world-class research,” said Dr Srinivas during a recent event at AIIMS. He further emphasised that AI’s ability to simplify and disseminate health information will empower patients, fostering better engagement with healthcare systems and improved health outcomes.
At the event, experts from healthcare, technology, and policy domains discussed the potential of AI to address challenges in health communication. Dr Kavita Narayan, Senior Technical Advisor at the Ministry of Health & Family Welfare, stated, “AI can play a vital role in making healthcare more accurate, compassionate, and equitable. To truly make a difference, we must integrate technology thoughtfully and ensure collaboration between policymakers, technologists, and healthcare providers.”
One example presented was Humeta, a custom-trained AI model developed by Healthpresso. Co-Founder and CEO Daleep Singh Manhas explained, “Healthcare is a sensitive field where credibility is paramount. Humeta is trained on over a million data points from trusted medical sources like The Lancet and PubMed, ensuring that the information it generates is both accurate and up-to-date.”
Manhas highlighted how Humeta addresses the accessibility gap, as 63 percent of people reportedly struggle to understand medical content. He noted, “With Humeta, we simplify complex medical concepts into digestible and credible formats—text, visuals, and interactive tools—ensuring that patients are empowered with reliable information they can trust.”
Experts at the event also cautioned against overdependence on technology. Dr KP Kochhar, Head of the Physiology Department at AIIMS, remarked, “While AI can enhance precision and efficiency, we must preserve the human touch in healthcare. Compassion and technology must work together to create systems that prioritise the well-being of patients.”
The discussions underscored the transformative role of AI in healthcare communication, addressing long-standing challenges in accessibility and trust. They concluded with a call for responsible integration of AI, urging collaboration among policymakers, technologists, and healthcare providers to leverage AI for societal benefit.
As AI evolves, experts agree on its potential to create inclusive and reliable healthcare communication systems. By bridging gaps in health awareness and patient education, AI is shaping a more informed and healthier society.