Insurance companies should create platforms to educate healthcare professionals about the importance and necessity of medical malpractice insurance
Medical indemnity (malpractice) insurance is not widely popular in India and remains under-penetrated due to limited awareness among smaller hospitals and healthcare practitioners about its importance and the misconception that it is an additional expense rather than a risk-mitigation tool. Regulatory changes and awareness campaigns are needed to change this scenario, experts of Delhi-based TR Life Sciences, hospital management consulting firm, have said.
There are several reasons for the low penetration of medical indemnity insurance in India, apart from low awareness.
Dr Anurag Kashyap, Director-Finance & Strategy, TR Life Science, New Delhi said, “Complex language and clauses of the policy contribute to the difficulty in grasping the implications. The claims process is often burdensome, discouraging healthcare professionals from pursuing claims. While some insurance companies have taken steps to include out-of-court settlement clauses to make the policy more appealing, the penetration rate remains low not only among smaller hospitals but also among larger ones.”
He added, “Corporate hospitals, being more established and better informed about risk management practices, are more likely to have medical malpractice insurance coverage in place, but they often lack in terms of quantum and scope of coverages. Smaller hospitals, especially those in mid-level or non-super specialty fields, tend to take a cost-conscious approach to avoid taking the insurance. They prefer to go for out-of-court settlement. Even prominent healthcare institutions lack dedicated insurance and risk mitigation departments, emphasising the critical need for assessing the risks within hospitals and doctor practices.”
Recounting the steps to be taken to promote the widespread adoption of medical malpractice insurance among the healthcare fraternity, Dr Kashyap said, “The government can play a significant role by introducing guidelines and regulations to make the policy mandatory for healthcare professionals, especially during the time of registration as a doctor, with specified basic coverages. The policies too need to include different categories based on the size and specialisation of hospitals and doctors. Insurance companies should create platforms to educate healthcare professionals about the importance and necessity of medical malpractice insurance. Simplifying policy language and streamlining the claims process can make the insurance more accessible and user-friendly. Eliminating the need for hiring legal experts for claims can also make the policy more attractive.”
He added, “Hospitals need to establish dedicated departments for risk assessments and their mitigation and recommend suitable insurance coverages. These departments should collaborate with insurance companies and government to identify new areas of coverage and determine the appropriate quantum of policies. Due to increasing digitization and emergence of artificial intelligence, many associated risks are emerging for healthcare institutions, and they need to prepare themselves for such situations with medical indemnity insurance.”
Dr Gopal Sharan, Managing Director, TR Life Sciences said, “Changing the mindset of healthcare professionals and their approach is also essential to make medical indemnity insurance popular in the country. They need to consider it as risk mitigation, rather than an expense. Encouraging their participation in webinars and lectures on risk assessment and mitigation can enhance their understanding and readiness to invest in comprehensive coverage. Insurance companies should proactively engage with the fraternity, elaborating on their products, coverages, and benefits to enable informed decision-making.”