Dr Vishesh Kasliwal, MBBS, DEM & Founder, Medyseva emphasises that the patient-centric approach revolves around recognising and respecting the unique needs, values, and preferences of each individual patient
In the ever-evolving landscape of healthcare, there has been a notable shift in the way doctors perceive their roles and responsibilities. Traditionally, the doctor-patient relationship was primarily centered around the diagnosis and treatment of medical conditions, with little emphasis on the patient’s experience and preferences. However, in recent years, a growing consensus among healthcare professionals has emphasised the importance of adopting a patient-centric approach to care. This shift in paradigm has transformed the way doctors interact with patients and has led to improved outcomes and increased patient satisfaction.
The patient-centric approach revolves around recognising and respecting the unique needs, values, and preferences of each individual patient. It involves active engagement with patients in their healthcare journey, encouraging shared decision-making, and fostering a collaborative relationship between doctors and patients. This approach prioritises the patient’s well-being, autonomy, and involvement in their own care, thereby promoting a more holistic and comprehensive healthcare experience.
One of the key reasons for this paradigm shift is the growing recognition of the impact of patient satisfaction on health outcomes. Studies have shown that patients who are actively involved in their care and feel heard and valued by their doctors are more likely to adhere to treatment plans, experience better clinical outcomes, and report higher levels of satisfaction. By embracing a patient-centric approach, doctors aim to enhance patient engagement, improve treatment adherence, and ultimately achieve better health outcomes.
Another driving force behind this shift is the changing expectations of patients themselves. In today’s digital age, patients have access to a wealth of information about their health conditions, treatment options, and alternative therapies. They are more informed and proactive in managing their health, and they expect doctors to acknowledge their expertise and involve them in the decision-making process. Patients want to be partners in their healthcare journey rather than passive recipients of care. Doctors who adopt a patient-centric approach can harness the benefits of this shared knowledge and empower patients to actively participate in their own care.
Furthermore, the patient-centric approach also encompasses a focus on preventive care and promoting overall well-being. Instead of solely addressing acute medical issues, doctors now prioritise preventive measures and lifestyle interventions to help patients maintain good health and prevent the development of chronic conditions. This proactive approach not only saves healthcare costs in the long run but also improves patients’ quality of life.
Implementing a patient-centric approach requires doctors to develop strong communication and interpersonal skills. They must actively listen to patients, take into account their concerns and preferences, and provide clear explanations and education about their condition and treatment options. It also necessitates a shift from a paternalistic approach to shared decision-making, where doctors provide patients with all the necessary information, discuss the risks and benefits of various treatment options, and support patients in making informed choices.
While the patient-centric approach has gained significant traction, there are challenges that doctors must overcome to fully embrace this model of care. Time constraints, administrative burdens, and reimbursement structures often pose barriers to effective implementation. However, with the increasing recognition of the value of patient-centered care, healthcare systems and policymakers are making efforts to address these challenges by promoting reimbursement models that incentivise quality over quantity and investing in technologies that streamline administrative tasks, allowing doctors to focus more on patient care.
In conclusion, the shift towards a patient-centric approach in healthcare is transforming the way doctors perceive their roles and interact with patients. By prioritising patient engagement, shared decision-making, and preventive care, doctors can provide more personalised, effective, and satisfying care experiences. Embracing this paradigm shift requires doctors to adapt their communication and interpersonal skills, overcome challenges, and collaborate with patients to achieve improved health outcomes. As healthcare continues to evolve, the patient-centric approach will undoubtedly play a crucial role in shaping the future of medicine.