The award recognises the work done by PD Hinduja Hospital & Medical Research Center in engaging with the patients and the organisation’s commitment towards ‘patient first’ policy
PD Hinduja Hospital & Medical Research Center was bestowed with CII Awards for customer obsession 2018 for Customer Centricity Services, Large Business. The award recognises the work done by PD Hinduja Hospital & Medical Research Center in engaging with the patients and the organisation’s commitment towards ‘patient first’ policy.
Receiving the award, Joy Chakraborty, COO, PD Hinduja Hospital and Medical Research Centre said, “At PD Hinduja Hospital and Medical Research Centre, patient care is at the centre of everything we do. It is overwhelming for us at PD Hinduja Hospital and MRC as this award further reinforces our dedication towards providing patient-centric services. The hospital has several patient-centric and patient focus initiatives like reduction in the turnaround time of discharge processes, several online services like payments, doctor appointments, viewing of reports online and many more. We further aim to continue providing value-added healthcare services to empower individuals to make positive health decisions.”
The CII Awards 2018 for customer obsession 2018 aims to recognise customer-centric organisations where the customer is at the centre of all that they do. Also, the ones that help organisations understand various elements that are critical for delivering superior customer experience across the value chain. The award entries were evaluated by the jury from the healthcare industry.