Royal Philips has released the India findings of its Future Health Index (FHI) 2024 report, titled Better Care for More People: Bridging Gaps in Healthcare. The report, based on proprietary data from nearly 3,000 respondents across 14 countries, explores how healthcare leaders are addressing barriers to providing timely, high-quality care through technology and collaborations.
The report reveals that Indian healthcare leaders are adopting new care models to address staffing shortages, optimise patient outcomes, and enhance data accessibility. A significant focus is on leveraging technologies such as virtual care, artificial intelligence (AI), and automation to improve care delivery efficiency. Among the findings, 94 per cent of healthcare leaders reported the positive impact of virtual care on alleviating staff shortages.
Bharath Sesha, Managing Director, Philips Indian Subcontinent, commented, “The 2024 Future Health Index India findings reveal that Indian healthcare leaders are navigating critical challenges, including staff shortages, data integration, and financial pressures, which impact timely access to care. Indian healthcare leaders have taken cognizance of these challenges and are rethinking traditional care models by embracing advanced technologies like automation and artificial intelligence (AI). At Philips India, we are committed to improving patient outcomes by supporting our customers and partners with groundbreaking solutions which enable them to create a truly integrated and patient-centered care model.”
Staffing challenges and digital solutions
India’s growing and ageing population has increased the demand for healthcare workers, leading to staff shortages. These shortages have resulted in higher rates of burnout, stress, and mental health issues among healthcare professionals, as reported by 64 per cent of surveyed leaders. Staffing challenges also impact patients, with more than half of healthcare leaders concerned about reduced time spent with patients. One in five leaders described this as a severe issue within their organisations.
To address these pressures, Indian healthcare leaders are adopting digital tools. Virtual care, in particular, is being used to extend healthcare reach and enable collaboration across locations.
Data integration and patient access
Data-driven insights are seen as critical for improving care, with 99 per cent of Indian healthcare leaders recognising their potential. However, 90 per cent reported challenges in data integration that impact timely and effective care. Nearly 38 per cent of respondents cited time lost accessing or integrating data, increased risk of errors, reduced patient safety, and higher operational costs as significant consequences.
Generative AI is viewed as a promising solution for addressing these challenges. Currently, 93 per cent of healthcare leaders are investing in or planning to invest in this technology within the next three years.
Collaborative approaches for sustainability
Indian healthcare leaders are prioritising partnerships and financial strategies to build sustainable healthcare systems. The report indicates that 52 per cent of respondents view health technology companies as essential partners for enhancing integration and interoperability. Nearly half are exploring new business models, such as community health centres, to reduce costs and extend care access.
Philips’ Future Health Index has been conducted annually since 2016 to assess healthcare system readiness and address global health challenges. The findings underscore the role of innovation, data insights, and collaboration in transforming healthcare delivery in India.