Anurag Yadav, CEO, Gleneagles Hospital in an interaction with Kalyani Sharma shares Gleneagles’s business plans and more
What future investments are planned to further enhance the capabilities of Gleneagles Hospitals in India? What are the plans for organic expansion within India under the Gleneagles Hospitals brand?
We have ambitious plans for enhancing our capabilities and expanding our presence in India.
Our investment strategy is focused on:
- Cutting-edge medical technology: We plan to upgrade all our facilities with the latest in medical technology to ensure high-quality care for our patients.
- Infrastructure upgrades: Significant investments will be made to upgrade our infrastructure in key locations like Mumbai, Chennai, Bengaluru, and Hyderabad.
As for organic expansion, we are concentrating on:
- Consolidation of existing units: There is immense potential to add more beds and facilities across our existing hospitals.
- Deepening market presence: We aim to strengthen our presence in the cities where we already operate.
- Expanding to adjacent areas: By extending into nearby regions, we can leverage the synergies with our current units, further increasing our overall bed capacity in the coming years.
What is your long-term vision for Gleneagles Hospitals in India, and how do you plan to achieve it?
Our long-term vision is to establish Gleneagles Hospitals as the leading provider of world-class healthcare services in India. We aspire to be known for clinical excellence, innovation, and patient-centric care. To achieve this, we are focused on:
- Continuous investment in technology and talent development: This ensures we stay ahead in providing cutting-edge medical solutions.
- Leveraging global expertise: Through the IHH Healthcare network, we can implement best practices from around the world.
- Super-specialisation: We are focusing on expanding our expertise in areas like transplants and other complex medical procedures.
- Patient-centric care: Personalising the healthcare experience to meet the unique needs of each patient will remain central to our approach.
Are there any upcoming partnerships or collaborations? Are you considering any greenfield or brownfield projects?
While I can’t reveal the specifics at the moment, we are exploring collaborations with our existing partner institutions to enhance knowledge exchange and improve our capabilities across various specialties.
Gleneagles Hospitals operates in multiple countries. What learnings from your international operations can be applied to the Indian healthcare model?
As part of the IHH Healthcare network, we have the advantage of drawing insights from healthcare models across various countries. In India, we’re focusing on:
- Operational efficiency: Streamlining workflows for smoother hospital operations.
- Patient experience: Learning from global best practices to provide a superior patient journey.
- Digital healthcare integration: Adopting digital tools to enhance care delivery.
- Clinical excellence: Implementing international standards in specialized procedures and treatments.
By incorporating these learnings, we aim to continually improve healthcare outcomes in India.
What are the biggest challenges facing the healthcare industry, both globally and in India? How is Gleneagles strategising to address these challenges?
Some of the major challenges include:
- Increasing competition: Both locally and internationally.
- Cybersecurity threats: Protecting patient data is a growing concern.
- Adapting to telehealth: The rapid shift to digital healthcare.
At Gleneagles, we are tackling these challenges with the following strategies:
- Strengthening cybersecurity.
- Embracing digital transformation across operations.
- Prioritising operational efficiency through process optimisation.
- Maintaining high standards of care and regulatory compliance.
- Investing in medical technology and integrated hospital information systems.
- Adopting lean management principles for better resource utilisation.
How is Gleneagles Hospitals leveraging technology and data analytics to enhance healthcare delivery and operations?
Technology and data analytics play a critical role in modern healthcare. We are focusing on several key areas:
- Enhancing patient care:
- Implementing electronic health records (EHRs) to streamline information access.
- Improving operational efficiency:
- Developing performance dashboards to track key metrics.
- Enhancing the patient experience:
- Implementing CRM systems for better patient engagement.
- Leveraging data analytics to continually improve service quality.
- Supporting research and innovation:
- Participating in clinical trials to further medical knowledge.
kalyani.sharma@expressindia.com
journokalyani@gmail.com