Carestream believes that service delivery is critical to customer success
Carestream provides an extraordinary customer service experience by effectively leveraging our people, processes and tools. The company believes that service delivery is critical to customer success. In order to deliver service excellence efficiently and cost-effectively, three elements must be successfully combined: people, processes and tools.
Some of the key initiatives undertaken to achieve service excellence by Carestream are as follows:
- The centre of excellence setup – remote resolution of breakdowns
- Self-serviceable product to increase the up-time of equipment
- NPS – Net promoter score to bring the customers’ voice into the company
- Ensuring shortest possible spare parts delivery time
- Establishing customer care centre
- Attending customer concerns in the shortest possible time
- Customer champions recognition programme
“We are both honoured and humbled by this Certificate of Merit for Best Customer Service in Healthcare. We would like to dedicate this honour to our customers who have stood by us over many years. We wish to renew our pledge to strive as hard as possible to provide them even better service in the years to come,” said Sushant Kinra, MD, Carestream Health India.
The Healthcare Leadership Awards is a premium forum bringing elite hospitals, diagnostic centres, medical equipment manufacturers, pharmaceutical companies, etc. all together under one roof. The programme offers top healthcare professionals, agencies and consultants a conducive environment for recognising and rewarding excellence.