The conference brought together an interdisciplinary group of professionals working in the field of healthcare management
PD Hinduja Hospital & Medical Research Center recently hosted its third national conference on the theme, Redefining healthcare: Value based delivery”. It was held on December 4-5, 2015 at the Conference Hall of PD Hinduja Hospital & MRC (Hinduja Hospital). This conference brought together an interdisciplinary group of professionals working in the field of healthcare management.
Joy Chakraborty, Organizing Chairman of the conference and COO of Hinduja Hospital gave the opening remarks and set the tone for the event. The conference saw more than 50 key opinion leaders from the industry and academicians share their knowledge, views and experiences with the delagates. The conference aimed to capture a 360o view of value-based delivery in the healthcare system.
The first session of the conference focused on the topic of ‘Developing Hospitals for Gen-Next’. The panel of speakers included Dr Vivek Desai, MD, Hosmac India; Gaurav Chopra, MD, HKS India; and Dr Yash Paul Bhatia, MD, Astron Hospitals & Healthcare Consultants, India. It was chaired by Maj Gen Naresh Vij, Director – Projects, Hinduja Hospital. The panelists discussed how infrastructure planning can help better patient experience and achieve value-based healthcare delivery.
The session was followed by the inauguration of the event by Usha Raheja, Board Member & Trustee; Gautam Khanna, CEO; and Joy Chakraborty. Dr Deepak Sawant, Minister of Public Health & Family Welfare, Government of Maharashtra was the Chief Guest of the event. Addressing the attendees, Dr Sawant said, “More hospitals and other players in the healthcare sector should come forward to share, discuss and come up with suggestions to provide more focused healthcare services. Forums like these are welcome as they set the stage for private and public players to work in synergy for the benefits of the patients.”
The second session of Day 1 focussed on delivering right and appropriate healthcare. The session was chaired by Dr Sanjay Agarwala, Director -Professional Surgery, Chief of Surgery and Head-Orthopedics & Traumatology, Hinduja Hospital. The speakers were Dr Gayatri V Mahindroo, Director, NABH and QCI; Dr Anupam Sibal, Group MD, Sr Pediatric Gastroenterologist & Hepatologist, Apollo Hospitals Group; Dr Parag Rindani, AVP & Head Wockhardt Hospitals, South Mumbai; and Chitranjan Chatterjee, Faculty member in Corporate Strategy & Policy, IIM Bangalore.
The next session was on improving patient experience and achieving patient-centric care. The session speakers were Dr Harish Pillai, CEO-Aster Medcity & Cluster Head Kerala Aster DM Healthcare; Muralidharan Nair, Partner – Consulting Practice, Ernst & Young; and Bejon Kumar Misra, International Consumer Policy Expert, and Founder Trustee, Consumer Online Foundation. Chakraborty also elaborated with examples on how patient experience has been given importance in his organisation.
The fourth session was on ‘Enhancing quality and safety in healthcare: A mandate or choice?’ was a very interesting session that brought together all the key quality experts of the Indian healthcare industry for presentation of their perspective. Speakers of this session were Dr Prabhu Vinayagam, MD-Asia Pacific Office Singapore, JCI; Dr Mahindroo and Dr Ravindra Karanjekar, Group CEO, Jupiter Hospital. It was chaired by Dr FD Dastur, Consultant Physician & Director – Medical Education & Hospital Quality, PD Hinduja Hospital & Research Centre.
KPMG, one of the three Knowledge Partners of the conference also released a Point of View (POV) paper titled ‘Next generation care: Helping create value-based healthcare organizations’. It was released by Utkarsh Palnitkar, Partner -Head of Advisory, Head –Life Sciences, KPMG India and Usha Raheja. The paper proposed three amendments in the current thought process to transform the state of affairs in healthcare – first, mapping the outcomes of care that matter most to patients, rather than process outcomes which is of importance to the providers; secondly, integrating quality measurement to proper cost measurement; and finally, leveraging patient as data source and other forms of existing data, instead of capturing new information, to help design the future strategy. This was followed by Palnitkar’s session on ‘Value Based Care Delivery: A Blue Print for Change.’
Information technology was the focus for the next session. Titled ‘Harnessing the power of information technology’, it put forth opinions, experiences and offerings of the IT industry in delivering value-based care. The speakers were Shailesh Mallya, AVP – Information Management , Lauren Information Technologies; Jeyaseelan Jeyaraj, Asia Pacific Director – Health Sciences Global Business Unit, Oracle Corporation; and Niranjan Ramakrishnan, CIO-IT, Sir Ganga Ram Hospital, Delhi. The session was chaired by Mahesh Shinde, Director IT – Hinduja Hospital.
The last session of the day was dedicated to customer’s voice which has lot of importance in terms of customer experience and the relationship between the provider and the customers. Titled, ‘New paradigm of healthcare delivery – Voice of customer’, it was chaired by Phalakshi Manjrekar, Director-Nursing, Hinduja Hospital. The speakers were N Santhanam, CEO – Breach Candy Hospital and Dr Anuradha Sovani, Professor & Head, Department of Psychology, SNDT Women’s University, Mumbai.
The second day of the conference began with a session on ‘Healthcare Service Delivery: Excellence, Uniqueness and Outcomes’. It brought to light the efforts made by health institutions to provide superior quality outcomes and distinguish themselves as a good healthcare provider. The session was chaired by Rana Mehta, Partner & Leader Healthcare – PWC. Dr Shubnum Singh, CE – Max Institute of Health Education & Research and Dr Ravi Shankar Singh, Zonal Director – Paras Hospitals in this session.
PwC, another Knowledge Partner, also released a white paper at the conference. Titled, ‘Enterprise performance management in hospital’, it highlighted the importance of enterprise performance management (EPM) in overcoming the various challenges the hospital face in providing better outcomes.
The next session was delivered by sponsors and partners. Col (Dr) Ashok Kaushik, Professor – Dean IIHMR – Student and Academic Affairs. He gave an overview about IIHMR and the hospital industry. Harshad Kheur from Cisco spoke about his company’s offerings and how they help in delivering value-based healthcare in the current healthcare scenario.
‘Building Human Competencies: Leveraging Human Assets’, was the subsequent topic under discussion. It was chaired by Dr Rajiv Yeravdekar, Dean of Faculty of Health & Biomedical Sciences – Symbiosis International University. Rajiv Kapoor, EVP-Chief People Officer, Fortis Healthcare; Swami Swaminathan, Chairman – Manipal Health Enterprises; Ashish Jain, CEO – Health Sectors Skills Council and MS Venkatesh, Sr Director HR – Hinduja Hospital were the speakers. They spoke on how human capital is important and how to motivate, empower and retain human competencies.
The first key note speaker for Day 2 was Dr Girdhar J Gyani, Director General -AHPI. Dr Gyani addressed the attendees on ‘Adding value in healthcare delivery’.
‘Moving to value-based competition: Improving health insurance and access’ was the next session. It focussed on the insurance sector and the steps that it has taken towards achieving the theme of the conference. The session was chaired by Gautam Khanna. Speakers were Annaswamy Vaidheesh, VP , South Asia & MD ; India-GSK Pharmaceuticals and Bhargav Dasgupta, MD & CEO, ICICI Lombard General Insurance Company.
The next topic discussed was ‘Healthcare: Competing on values and outcomes’. Dr Sujit Chatterjee, CEO, Dr LH Hiranandani Hospital, presented examples of how working with various partners of healthcare delivery helps an organisation to deliver better values and outcomes. Pavan Chaudhary, MD, Vygon was the chairperson for the session.
AB Ravi, Editor, CNBC TV18 anchored a CEO Forum on solutions to redefine value-based healthcare and the future of the Indian healthcare sector. The panel for this session included Khanna; Prashant Jhaveri, President Strategy -Medi Assist; Dr Sudhir Naik, President-Association of Medical Consultants Mumbai and Director, Sree Guru Hospital and Oyster Hospital; Sushobhan Dasgupta, MD, J&J Medical India, President of the Governing Council of the Healthcare Federation of India – NATHEALTH, and Chairman, FICCI Medical Devices Forum & Chair – Finance, Healthcare Sector Skills Council; and Dr Gyani, Director General, Association of Healthcare Providers India -AHPI. The panelists highlighted the issues and challenges of the current healthcare system.
Sanjit ‘Bunker’ Roy, Founder & Director, Barefoot College and Meagan Fallone, CEO, Barefoot College International were key note speakers. Fallone presented on the activities of Barefoot College for the Tilonia village and its residents in Rajasthan. She showcased how they have made the small village self-sufficient and the village’s progress.
The session by Roy was a case study of how a highly educated person from going back to Tilonia and his struggles to tackle the complexities in making the villagers self-sufficient. He demonstrated how innovation and adoption of available resources helped improve healthcare delivery for the villagers.
Knowledge Partner, IMS Health also presented a research paper on ‘The new frontiers in Healthcare Delivery and Innovation’. The paper was released by Amit Mookim, Country Principal South Asia, IMS Consulting Group and Chakraborty. The paper addresses the basic challenges of accessibility and affordability to ensure healthcare for all.
The conference concluded with a session on ‘Innovation – Shaping future of healthcare.’ It was chaired by Mookim. The speakers were Dasgupta, VT Bharadwaj, MD, Sequoia Capital; Probir Das, MD, Terumo India; and Dr Deepa Joshi, Director-Ultrasound, GE Healthcare, South Asia. They spoke on how innovation has been taking place in their respective organisations for better healthcare delivery and shaping the health industry.
Thus, over the course of two days, the speakers discussed many thought provoking issues and suggested possible solutions that would redefine the country’s healthcare system. The day ended with the three attendees winning a tablet each in a lucky draw.
Juhi Bhandari, Asst Director Administration, Hinduja Hospital & Organizing Secretary of the conference gave a valedictory address and closed the two-day conference.
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