Releases FICCI-IMRB Knowledge Paper
CK Mishra, Secretary, Ministry of Health & Family Welfare, Government of India, underlined the need for investing two-thirds of the spending in primary healthcare and enhancing preventive care to keep the requirement of diagnostic care and admission to hospitals in check. As financial resources are limited, it is essential to invest in the right place for optimal results, he said while inaugurating the 11th edition of FICCI HEAL on the theme ‘Indian Healthcare: A Patient’s View’.
Mishra said that infrastructure in remote areas was weak and only government establishments were functional in such places; therefore active private sector participation was needed to make quality and affordable healthcare accessible to all.
He said that the new National Health Policy 2017 with the three pillars of accessibility, affordability and quality of care are in line with a patient’s needs. He added that there was a need to customize care and value the choices of a patient.
Recognising FICCI’s efforts in the health care space, Mishra said that the industry had been forthcoming with policy and reform suggestions, which enabled the government to strengthen its policies. He urged FICCI to develop a framework in conjunction with the government to step the country’s healthcare delivery system.
On the occasion, Mishra released a Knowledge Paper ‘The healthcare consumer: Understanding expectations & experiences in the patients journey’ prepared by FICCI in collaboration with KANTAR-IMRB. The report is based on interviews with over 5000 patients pan-India from both public and private hospitals. Some key findings show that 61 per cent of the patients rated their overall experience in private hospitals positively as compared to 45 per cent for government hospitals. The report delves on the experiences and expectations of the patient and provides recommendations for the government and healthcare providers.
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