Hospitals will be able to provide better patient care services, enhance employee productivity and improve customer support experience while reducing their operational costs
Max Healthcare has selected IBM’s Mobile Client Care solution to transform and personalise their IT infrastructure into an intelligent, scalable and secure environment. IBM will help Max Healthcare provide its patients an optimal multi-channel user experience across end user devices covering all touch points like registration, lab services, pharmacy, etc. This technological intervention is designed to help the hospital provide better patient care services, enhance employee productivity and improve customer support experience while reducing their operational costs.
IBM’s analytical tools will help Max Healthcare identify trending issues to reduce the volume of IT incidents by 10 to 15 per cent in the first year. Insights based on correlation of data will help predict situations to improve IT incident resolution.
Sumit Puri, Chief Information Officer, Max Healthcare said, “Access to data, insights and expertise will free up the time our employees were spending on resolving desk-side IT issues, empowering them to proactively mitigate the impact of any technology related issue, improving response time and thus ultimately helping our doctors deliver improved patient services.”
“With a combination of IBM mobility services and advanced analytics, Max will be able to create a robust, scalable infrastructure and focus on delivering greater value to its patients in India,” said Ajay Mittal, Director, Infrastructure Services, Global Technology Services, IBM India.
EH News Bureau
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