PD Hinduja Hospital & MRC celebrates International Quality and Safety Week 2018

The event was held to provide a platform to each and every member of the organisation to share their ideas and initiatives which play an important role in enhancing the quality of services for patients

PD Hinduja Hospital & MRC recently organised International Quality and Safety week. The hospital organised lectures, activities and panel discussions that involved a new integrated approach towards employee engagement and development with a determined focus on enhancing quality and safety at the hospital.

Quality & Safety Week was conducted to provide a platform to each and every member of the organisation to share their ideas and initiatives which play an important role in enhancing the quality of services for patients. The hospital has been organising the event for the last three years.

Joy Chakraborty, COO, PD Hinduja Hospital & MRC said, “The initiative to start the quality and safety week was taken to bring awareness among more people and also get everybody under one umbrella and work towards accomplishing the mission of the hospital. Our main aim was to sensitise every member of the hospital towards the significance of quality and safety and inculcate a spirit of team work in order to provide better patient experience and care.”

The hospital also organised multiple informative lectures for their employees. These sessions were given by both internal and external specialised teams and involved topics like disaster management — by Bomb Squad of Mumbai Police, lectures by the Nursing, Support Services and Pharmacy Faculty etc. A one-day workshop was held by National Safety Council on Safety at Workplace and which was followed by Management Development workshop on Quality Improvements by Chakraborty. Apart from these sessions, employee engagement activities like poster competition followed by various interactive games like Room of clues, Spin the Wheel quiz, Snake and Ladder etc. were organised that saw participation of staff in huge numbers. Over the week more than 200 hospital staff took the pledge to comply to maintain quality and safety at the hospital.

On the final day talks by eminent speakers from the healthcare industry were organised apart from panel discussions. The topics discussed were ‘Delivering quality healthcare through skilled manpower and teamwork.’ The panel was moderated by MS Venkatesh, Senior Director – HR at PD Hinduja Hospital and consisted of eminent personalities from the healthcare, quality and consultancy services like Dr Pikale, Consultant Obstetricians Raheja Fortis, Dr Anupam Karmarkar, Chief Executive Officer, DY Hospital, Navi Mumbai, Dr Lelita Delima, Director Medical Services, Jaslok Hospital and Belinda Sawant, Head of Nursing Services at Saifee Hospital.

The panel discussion was followed by a session on ‘Creating Patient Safety Culture in an Organization’ which was moderated by Joy Chakraborty, COO, PD Hinduja Hospital & MRC, and had several other speakers like Dr Rajendra Patankar, Chief Operating Officer, Nanavati Hospital, Dr S Narayani, Zonal Director, Fortis Hospital and Dr Surendra Mathur, President, ZTCC, Consultant GI Surgeon at Zen Hospital.

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