HealthCare at Home (HCAH) has recently got into a joint venture with Gaurav Burman, one of the promoters of Dabur, in order to provide healthcare services at home. Dr Gareth Jones, Chairman, Healthcare at home, India speaks with Raelene Kambli to explain how this model works and their plans for India
What is the difference in providing healthcare services at a home setting and at the community centre? How different is the function between the two?
Providing healthcare services to people at a community centre gets confined to a particular area. Only people residing in that area and nearby residents can go to the centre for a checkup. Wherein providing healthcare services at home is a complete different scenario. Getting healthcare services at home is way more convenient and time effective. Home care is providing personalise care in the comforts and confines of your own home. This lends better care, patient safety, empowerment and enhanced recovery, also this allows reduced infections and complications. It’s the most cost-effective way of healthcare delivery.
Which are the services that can be provided at home?
Number of services that are provided by Healthcare at Home includes:
- Home physiotherapy
- Cancer treatment at home
- Care for the elderly and bedridden
- ICU at home
- Post surgical care
- Home nutrition services
- 24*7 Nursing services
- Home Cardiac Care
- Home Pulmonology
- Wound Dressing & VAC dressing
- Home Sample Collection
- Medical Equipment- Rental & purchase
- Injection Administration
- Pharmacy delivery
- Disease Counseling
- Mother & Child Care
- Specialist Services
How safe or risky is it to provide specialised healthcare services at home?
One to one nursing at home ensures high standards of quality and patience safety. The staff is trained to handle untoward incidences and cater to medical emergencies. They are equipped with emergency drug and other infrastructure to handle risky situations. Above all patient selection criteria have to be appropriate to mitigate risk.
Tell us about your vision to enhance the way in which health services are provided for patients both in the home and in the community.
We want to usher in a era of high and clinical quality services at home ensuring that what can be done at home is done at home in the best proficient manner by highly trained healthcare providers. We want to be the custodians of healthcare at home and the highest employer of healthcare provider in the country. Commercially we want to be a Rs-1000 crore organisation by 2020.
Tell us about your JV with the Burman family?
HCAH and Dabur does not have a direct or indirect joint venture. Healthcare at home (HCAH) is UK-based company. The founder of HCAH UK approached Gaurav Burman to invest in their company to come up in India. Hence, Gaurav Burman (one of the promoter of Dabur) invested in his private capacity to HCAH. Therefore, the JV partners are the Burman family, promoters of India’s leading natural healthcare products maker Dabur, and Dr Gareth Jones and Charles Walsh, the founders of the UK-based Healthcare At Home (HAH).
What investment have you made in this venture and how do you plan to scale this venture in the future?
When the company had started operations in 2013, the joint-venture partners had committed Rs 200 crore investments in the next five years to expand operations in India.
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