Overview
Medisystems OPD patient-call and queue management systems are designed to assist the busy OPD departments of hospitals and clinics in handling the daily chaos of managing large numbers of OPD patients. These electronic systems help alert waiting patients about when they have to enter the examination room and to which particular room number they have been called to. They also help to streamline patient flows.
Features
These systems comprise one or more central display panels placed in the main and subsidiary waiting areas, and as many room and door display combinations as are required, based on the number of consulting/ examination rooms for the OPD.
Central display panels
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The central display panel is placed in the patient waiting hall. It displays the patient/ case number along with the examination room number to which the patient has been called. This part of the display is in bold characters and it scrolls vertically to display the list of patient numbers called. An audible chime accompanies the call for each new/next patient called in for examination.
The lower display is in smaller characters. It scrolls horizontally from right to left. It alternates the day/ date/ time display with the name of the hospital as also any messages or advisories of public importance. Bilingual displays are also available.
Typically, an admissions clerk fills in a fresh case paper, with a case number for each new patient. This number, along with the case/file numbers of repeat visit patients, has only to be conveyed to the assigned doctor or consultant. The call is initiated directly from the examination room by the examining doctor, or assistant. As many as 32 such rooms can be simultaneously accommodated on a single system.
Room calling unit
The room calling unit module is located in the examination room on the doctor’s desk. Its numerical keypad feeds the command to enter the patient/ case number onto the central display panel in the waiting hall, while simultaneously triggering the audio chime to alert the waiting patient. It displays this number on its own display which is updated each time the next/new patient is called into the room. After the patient has entered the room, the doctor may also press another key to change the door display message from ‘Call’ to ‘Busy’. The doctor can also enter the patient number with remind key ‘R’ to repeat unattended calls.
Door display modules
The door display module is located next to the door frame at the entrance to the examination room. Its display alternates the called patient/case number with a message saying ‘Call’. After the patient is in the room, the examining doctor may operate the room unit keypad to change this message to ‘Busy’ to forestall inadvertent entry by others while the patient is undergoing examination.
In addition to the examination rooms, such desktop calling units and door display units can also be placed at the counters and windows of the main registrations/ admissions/ payments counter located in the OPD lobby. Patients can approach the admissions or payment counters after their case number has been called up on the main display. This helps keep the place orderly by reducing the queues at the admissions counters. The Medisystems 8020 OPD Patient-Call System is a fully de-centralised system. It requires no central operator. A single power unit, located conveniently near the receptionist’s desk, carries the master switch for the whole system. Peons, reception staff or nursing assistants need not be employed merely for the task of calling in patients. This is a modern queue management system based on very rugged and reliable digital technologies.
Medisystems configures OPD patient call systems based upon the OPD area requirements. This includes the number of consultation rooms, the number of waiting areas and whether or not the OPD receptionist or the cashier would like to be connected. We undertake turnkey installations once the wiring is completed as per specifications.
OPD queue management systems
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Medisystems queue management systems have been specially designed for modern OPDs that are now a routine necessity in hospitals all over India. These have been specially configured to manage the registration of advance and current patient appointments, along with orderly collection of payments, calls to the assigned consulting rooms by the concerned doctors, and finally, provision for immediate logging of doctor’s examination reports – if so required. On option, connectivity to the hospital’s HIS can also be provided.
These systems comprise an OPDMS server, LCD panel call display drivers, door display units and all associated software modules to manage and control the OPD appointment, registration, payments and patient-call activity. Wherever opted for, high visibility LED matrix displays can also be included within the scope of supply.
The patient after approaching one or more OPD registration counters is asked to log in patient name, gender, age, reported symptoms and desired doctor’s name. If no desired doctor is named, the counter clerk may assign a doctor’s name from an available list of physicians. A print out with patient’s assigned token number or a patient ID is generated. The number is automatically system generated in chronological sequence regardless of the counter from which the print out is obtained.
The system updates an appointments chart which is made available on the PC terminal of every examining doctor’s desk. All the doctor has to do is click on the line indicating the next appointment. The correct ID or token no. will flash on the relevant display in the waiting area indicating the room the patient has to visit. The same number will also be displayed at the entrance door of the calling doctor where it will flash along with the ‘Call’ invite. The doctor can remind for any unattended call or press ‘Busy’ when examining patients. After completion of the examination/consultation the doctor may proceed to click on the next in line patient showing up on the appointment chart on his screen, before calling in the next patient, the doctor may also call for the report screen and quickly type in a brief report of the patient just examined.
The system can also be, optionally, linked to a wider hospital HIS. Report data from the OPDMS can be made available to the HIS for permanent record keeping like daily/ monthly/weekly patients examined, attendance by doctor, volume of patient traffic, wait time summary, etc.
Contact Details:
Vinay Thadani, Marketing
CR Medisystems
335 Pragati Estate
N. M. Joshi Marg
Mumbai – 400011
Tel: (022) 23094416, 23004930
Fax: (022) 23061903
Email: [email protected]
Website: www.medisystems.in
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